SC
Sithabile C
1 reviews | Active since Sept 2024
14 May 2025, 09:25
******* service
Dear Standard Bank your service is *******!!!!
I reported a ***** case on the 22 April 2025 and was told it would take 6 business days for it to be resolved. It is now 14 May 2025 and when I call the ***** department to follow up they tell me they will investigate why the ***** case has not been investigated and conluded and this will take 5 business days. The ***** team is investigating themselves for not doing their job and they give me a pathetic excuse about holidays. There was no communication since I logged the case.
This is absolute trash service and I don't know why the consultant thinks they are giving me a good service by logging a complaint for them not doing their job.
Please resolve this.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 May 2025, 09:42Dear Sithabile C,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2025, 09:42
Official
Dear Sithabile C,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 May 2025, 16:25Dear Sithabile C,
Thank you for allowing us the opportunity to assist you.
We're truly glad we could help, and we appreciate the chance to support you. If there's anything more, we can do, please don’t hesitate to reach out — we're here for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to assist you.
We're truly glad we could help, and we appreciate the chance to support you. If there's anything more, we can do, please don’t hesitate to reach out — we're here for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2025, 16:25
Official
Dear Sithabile C,
Thank you for allowing us the opportunity to assist you.
We're truly glad we could help, and we appreciate the chance to support you. If there's anything more, we can do, please don’t hesitate to reach out — we're here for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to assist you.
We're truly glad we could help, and we appreciate the chance to support you. If there's anything more, we can do, please don’t hesitate to reach out — we're here for you.
Kindest regards,
Standard Bank Hello Peter Team
***