**** service

I’ve tried to get a settlement letter on my vehicle that has been financed through standard bank. They told me my account is in arrears and won’t be able to do so. But I’ve asked how can my account be in arrears when my installments are debited every month makes no sense. Well I paid the “outstanding” amount manually with proof of payment and still can’t get a settlement letter because the amount needs to reflect first. Poor poor service.