Service

I tried to collect my instant cash from the ATM in rosebank, the money drawer didn't open and the money wasn't dispensed. I tried for the second time, the machine displayed a message that the voucher has already been redeemed I went inside the bank immediately and reported the issue and I was told that my cas will be investigating. After 8 working days of waiting without anyone contacting me, I returned to the bank only to be told that my cas was rejected. I want to express my disappointment in this kind of service. No footage or investigating was conducted, if the ATM was damaged that becomes my problem.