service

firstly i would like to apologize for bringing to this platform but i feel like i have no other options left.<br> <br> 2 unauthorized debit orders went off my account on the 2nd of December, i did not recognize the references used and i went into a branch to reverse them on the 8th of December,one of the 2 was processed by the 11th ,the other i have been trying to have processed since...on Monday the 14th of December i contacted the branch that i went to initially and they told me that they could not find the reversal mandate and that i had to contact the main contact center because they could not assist me over the phone. i contacted the call center and i was told that the reversal would be processed by the 15th and it still was not done by then, i called again on the 16th from my cellphone and i was told that i had to call back because the system was offline, i called back after a half hour and i spoke to someone else, i was cut off before i could get a reference number, when i called back i was told that no incident was logged to generate a reference number, i spoke to a Joel, and was then transferred to a Joseph who gave me ref #:c703557.