JM
John M

1 reviews | Active since Jul 2021

27 Sept 2023, 11:29

****** service

I went to deposit money at the ATM in trade route, my money got retracted.went inside the bank to be assisted.i got assisted by a teller named arnita Zealand. From the start of our conversation she was rude, I asked her why is fighting . She said she was not, then I explained wat happened at the ATM. She wanted me to fill some form and I refused, told her to fill it herself an I will provide wit the info. Her response was "that's why I don't like serving ******s". Her statement infuriated me. I then requested to talk to her supervisor (Stephanie Hughes), on her arrival she did not want to listen to me instead she kept on re explaining the procedure. Security was called on me, as one of the peace force security was About to man handle. Sihle was called to assist. This just showed me that trade route standard bank is ******.

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Replies (2)
Standard Bank
Standard Bank's reply27 Sept 2023, 11:35
Official
Dear John
 
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply28 Sept 2023, 13:19
Official
Dear John, 

We would like to thank you for taking our call and allowing the team to escalate this matter to our management team. 

As confirmed further feedback will be provided by the branch management team

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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