LM
Leonard M

1 reviews | Active since Mar 2012

16 Jul 2020, 13:28

Service

Mid December 2019 I traded in a vehicle at that I I was still paying through standard bank. The garage settled about 7 days before month end. However it took many phone calls, emails and the involvement of the motor dealer to have the funds app**** to my account. End December they still deducted instainstalment and had to refund about 5 days in January 2020. June 16th, 2020 my car was written off and insurance paid settlement amont to standard bank on june 30th. Again it took17days phone calls and emails to have the account closed so I can purchase another vehicle. I have been banking at this bank and bought many vehicles through it, but now I am gravely disappointed. My family and friends have been warning me against this bank but because I am a die hard and loyalist, I did not heed their advice. No more again.

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Replies (2)
Standard Bank
Standard Bank's reply16 Jul 2020, 16:46
Official
Dear Leonard

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Jul 2020, 11:13
Official
Dear Leonard

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
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