**** Service

I called when I saw a transaction that I didn't make, agent didn't drop but cold transferred me back into the queue. 2nd person also didn't help. Went into the bank waited and hour to be helped only for me to be told I made the purchase on the day in question. My question to the person helping me is how I could have made the purchase today when I am standing Infront of you with the card. Logs a ***** case, ***** comes back via whatsapp, no one called me and said it's not *****. Blady ridiculous. Logged a complaint and was told the funds that was taken will be reversed by Mildred who was dealing with the complaint, still waiting on the damn funds to be reversed 2 weeks later.