WK
Wynand K

1 reviews | Active since Mar 2011

25 Mar 2020, 09:31

**** Service

I am really unhappy with Standard Bank. Due to an medical emergency I had last month, I was unable to pay my one loan with them. I did not get my full salary at the end of Febuary and again this month due to sick leave I had to take for the medical condition. This medical condition is also because of an injury that I have obtained in 2005 while working for Standard Bank. I have arranged that they double debit my account this month, but they went and took 3 installments from my account. They now refuse to pay back the one installement. This is really bad from you Standard Bank. Not only did you guys make me suffer for 15 years and still suffering after getting hurt while being employed by you, now you want to ensure that I have no money left to even get to work till the end of April. Standard Bank please phone my employer and advise them due to you bridging an agrement I will not be able to come to work and also take note, yes the country is going in lock down, but the industry I am in need to continue if you and your staff wish to have food on your tabels during these time. I am really upset with you and are currently looking at moving all my accounts and loans with you guys to someone who take ther customer to heart.

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2020, 10:48
Official
Dear Wynand
 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******