**** service.

I phone Standard Bank requesting for assistance with one of my accounts. And ooooh man, did I not get pushed from pillar to post. I was on the phone from Kyalami to Sandton. I spoke to over 6 consultants (Wesley, Thabisa, Ashley and others) that all claimed to put me through the “person” that can help. I was SO angry and irritated, I then asked Thabisa to put me through to her manager and she told me that she is working from home. I thought no wonder these people are so uncaring, they at home in their pyjamas chilled. They all sounded so relaxed and in no hurry. At some point I said to Thabisa that I have been a Standard Bank account holder for over 20 years and she just kept quite. I thought our call was cut off and I said “hello” to which she responded by saying “I was waiting for you to finish” with an attitude. Ooh my goodness. I tried to call again it has been 45 mins not and I am still listening to a hold on music.