Servcie? What Service?
Dear Standard Bank, your standard of non existent service is so LOW that your name should be changed to NON Standard. For two days I have been trying to add a new Beneficiary to Internet Banking but NO OTP has been sent despite numerous attempts to get one. On top of this, both the general support telephone number as well as the Internet Banking one are continuously engaged.
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Replies (2)
Standard Bank's replyOfficial
06 Jan 2021, 16:16Dear philip
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply06 Jan 2021, 16:16
Official
Dear philip
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
's updateReviewer Update
06 Jan 2021, 16:24Blah, blah, blah........this is NOT a reply but mere wind. My issues have not been addressed and frankly I don't hold my breath that the Bank has the will, concern or capacity to resolve the issues which have been apparent for the last 4 or 5 years. To address the problems, why don't the Bank get a competent and authoritative official to exit their eternal meetings and actually communicate with their customers?????
's update06 Jan 2021, 16:24
Reviewer Update
Blah, blah, blah........this is NOT a reply but mere wind. My issues have not been addressed and frankly I don't hold my breath that the Bank has the will, concern or capacity to resolve the issues which have been apparent for the last 4 or 5 years. To address the problems, why don't the Bank get a competent and authoritative official to exit their eternal meetings and actually communicate with their customers?????