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sinobomnompuku S

1 reviews | Active since Jun 2017

21 Jun 2017, 11:00

Seriously upset with Standard bank ***** Dept

<p>I have recently noticed ***** activities in my account, I went to the bank and was only handed a phone, which was fine, I spoke to the consultant over the phone and explained what was happening. He then closed the card and ordered a new one and assured me to be contacted within 6 days and if not i must call them. After that day these ***** activities still happened though I was promised that the card was closed.</p> <p>I call them again after 4 days and was still given a new case number and nothing has been investigated on my complaint and not i am told to go back to the branch to file a statement, couldn't this information be given to me when I went there the first time?</p> <p>Right now I am worried that even though the card was closed activities happened and my account is on minus, what will happen to my salary?</p>

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Replies (2)
Standard Bank
Standard Bank's reply27 Jun 2017, 14:28
Official

Dear Sinobom Nompuku

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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sinobomnompuku S's update27 Jun 2017, 14:50
Reviewer Update

Clint Petersen thank you very much for your urgent assistance on this matter.

I do appreciate it.