TP
Tracy P
1 reviews | Active since Mar 2025
22 Mar 2025, 12:34
SERIOUSLY STANDARD BANK - IT CANNOT BE
I closed my account 2 years ago. I got an sms a few days ago saying that my account is overdrawn. I contacted the call centre and was pushed from pillar to post with no resolution. I then sent an email with all relevant information, including a letter from Standard Bank confirming closure of the account, to the complaints email address. This morning I got a call from Nandipha asking me which account I want to close and why do I want to close this account. SERIOUSLY!!!!
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Standard Bank's replyOfficial
22 Mar 2025, 12:38Dear Tracy,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2025, 12:38
Official
Dear Tracy,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***