1 reviews | Active since Aug 2013
Seriously, Standard Bank?
Last week I had a *****ulent transaction going off from my account, I then contacted Standard Bank via the chat function as I am a shift worker from 6am to 6pm every day and cannot get to a branch, and am unable to call in. I was then told my card would be stopped and a new card delivered within 5 to 7 business days. No problem, I understand that. Now I have requested that my latest 3-month bank statement be emailed to me as I cannot access it from my app due to limited functionality, but I am told that emailing me my statement will not only cost me R45,00 per month's statement (so R135,00 in total), but that it will take FIVE BUSINESS DAYS to email it to me? Standard Bank, I am done. You charge me R180,00 for a card to be delivered to my place of work because I am unable to go to a branch during the day, which should be any time between today and Friday, ON TOP OF a card replacement fee, but then when I need an urgent 3-month bank statement you tell me this? But first I am once again asked to which branch I would like my card to be delivered to? As if I didn't go through this entire exercise last week? No, I've had it. You do not cancel sim cards when requested to do so, you just continue to charge me for a sim that is no longer even active. You charge additional card fees every month which no one has ever been able to explain to me what it is for when I have a FIXED MONTHLY FEE. You charge a load of money for replacement cards and face-to-face delivery fees, you charge R45,00 per statement. No, this is too much now. After my last chat with another One star is too many. I'm way too tired of this.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
