Seriously ***********!

Just over a year ago I became the POA over my moms accounts which were in arrears. At the time, Standard bank was notified that i was POA and I was told to e mail my documents so that i could be loaded on their system so that when i phoned in for anything, they WOULD BE ABLE TO DEAL WITH ME! Fast forward a year. After numerous emails and failed attempts to actually get the POA loaded, I thought we had gotten in right when on the 10th of Sept, a very nice lady asked me to e mail them directly to her so that she could help sort out the issues. Within a couple of minutes, i received an e mail response from her and was copied in on the INTERNAL e mail from her address to the admin support that loads the documents. Finally we were getting somewhere. How wrong I was. Today, I phone the bank as we have picked up an issue or two i need statements for mom's bond. ONLY to be told that they will not deal with me as I am not the account holder and then to be told that they have no POA for me on the account and that the person I spoke to was not in. I then voiced my extreme unhappiness and was put through to someone who could help me - that turned out to be the main help desk - THEY CANNOT HELP ME, so i was put on hold and eventually I put down the phone and called back. Long story short, STD bank is absolutely ***********, you keep getting "put through" to someone who can help and then they cannot help at all. I am now currently waiting for the managers and supervisors to be finished with their meetings in the hopes that I can get an answer. I am seriously annoyed and upset (I would be swearing and using way more colourful language here if allowed) I have been sent on from one person to another and I am no closer almost a YEAR later in trying to get this sorted out. I have never had to deal with such incompetency, and I am in the service industry. If we were in a position to move my moms accounts, I would be doing so right now!