Seriously Dissapointing

My Standard account was blocked due to funds received from another FNB account. FNB had then communicated that the case has been closed and that Standard Bank had received confirmation of the closure,it has now been a week and after countless calls and emails Standard Bank have still provided no form of communication/update on the reinstatement of my account. This has now left me unable to pay bills, purchase food and deal with other commitments. This is seriously disappointing Standard Bank!