1 reviews | Active since Jan 2023
Serious security / ***** Issues with Standard Bank
Standard Bank has a serious ***** issue. Last year I eventually closed my credit card account due to continuous ***** occurring on the account (transactions processed without security approvals - i.e. the bank processing transactions wide of security protocols meant to protect the account. I had to complain on Hello Peter to get my money back. Now it is the turn of my cheque account. Same story. Cancel the card, need to go to the bank for a new temporary card, wait ages for my money to be returned after a lengthy ***** investigation. 7 working days for a new card to be sent to me. Time to close all business with Standard Bank as their systems are insecure and their remediation processes are stuck in the last century. Pathetic!
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Mark my words, once the investigation is complete and Standard Bank return my money, I will have to write another complaint about them not returning the international transaction fees charged as part of the original transaction (lesson learnt from the past 2 similar complaints).
Mark my words, once the investigation is complete and Standard Bank return my money, I will have to write another complaint about them not returning the international transaction fees charged as part of the original transaction (lesson learnt from the past 2 similar complaints).
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
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Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
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