Serious Problems at Standard Bank Lately

Things can go wrong in any Bank, but the measure is the way the problem gets resolved. In the past, Standard Bank was swift in resolving the issues I had. At the end of July 2025, I could not transfer any funds from my internet PC. Some message appears to 'secure a digital profile' on the phone app. I did, it took 2 days to activate, and it did not resolve my Internet banking problem. I phoned, mailed, went to see the branch, the latter completely clueless, after which I realised I need to somehow register my PC I have used the past 10 years for internet banking without any problems. Friday afternoon, returning from the branch, I phoned and mailed to try to find out how to do it. Nobody answered the phone, no call-back, no reply to mail. If this is how Standard Bank resolves problems, it is scary.

And yes, I expect their swift, impersonal computer-generated response that is of no use.