Serious complaint in your services department regarding ***** on bank accounts

<p>Dear sir/madam,</p> <p> </p> <p>I have a serious complaint in your services department regarding ***** on bank accounts. I opened a claim against my account, the 2nd in less than a year. On the 18th of May 2016 a transaction went through on my check card at around 05:56 for MTN EASYpay for R500. At 05:59 I received as ms message from std bank ***** department about this transaction. I had no knowledge of this transaction. As a matter of fact, I am still sleeping at that time of the morning.</p> <p> </p> <p>I contacted the ***** department who confirmed the reference send to me by Std Bank to inform me about the ********** transaction. I wa told that someone of the ***** department will contact me and my card was stopped as well. Abut 2 days later someone from Std Bank contacted me and said that the insurance dept will contact me and I have to go to the police station and make a statement that my card was violated and somehow used without my knowledge and that the card was in my possession all the time.</p> <p> </p> <p>I did all this and at the police station I was informed that they cannot open a case because I must tell them where the ***** took place. And that the bank must provide me of the exact place and time that it happened. I called the ***** section again and informed them of the problem at the police. I was again informed that your insurance will contact me for further information.</p> <p> </p> <p>After a week, I called back to find out when I can get my new check card. I was informed that no case was reported yet. I gave the reference number and it was then confirmed but that no one has followed up on this case. I was again informed that someone from the ***** department will call me to continue with the case. The lady that I spoke to told me that she can see that who ever used my card, tried a few times before the transaction went through and that they can see it is not a sound transaction. </p> <p> </p> <p>This time they contacted me and a new check card was ordered. Again I was told that the bank's insurance people will contact me, but to this day it did not happen. I was not informed that my new card was at my branch either. I went to Std Lynwood ridge and the card was there.</p> <p> </p> <p>Now, today I called again to the ***** department to find out where my money is. I was told that they investigated the case and found that the original card was used to do the transaction. This is bulldust. I never done such a transaction ever. I also told the ***** department where I think the transaction done. They told me the insurance will contact me and I must give them the information. NO ONE of your insurance contacted met to this day. Everyone there is telling lies and *************. Maybe they are all working together on this type of case. I told them that I bought oil at the Engen garage in Pretoria in Colbyn. That transaction up until now has not gone through my account. It wa also doen through this stupid app of std bank where they tap the card. I did not say they can do it either. The operator did this before \i could say anything. This information \i gave was not recorded by anyone of std bank. </p> <p> </p> <p>I better get very quick response from std bank an get my money back even faster. If I had not had a response by tonight 3 June 2016, I will paste this letter with all the references and detail on Hallo Peter and all over the public network of internet and all other social media that is available. And no, this is not a threat, it is fact.</p> <p> </p> <p>You are responsible for the security of our accounts. Sort it out. I think it is up to nothing. This is the 2nd time this happened to me in less than a year. The previous time my check card was cloned at YOUR ATM at Willow Acres. And all my money withdrawn. It is also strange that this time the amount of the transaction is again what was left in the account. It does not take a genius to see it **********. Maybe you don't have the experts in your ***** department that we as customers are led to believe you have.</p> <p> </p> <p>I will also report this to every organization that is available to protect customers. And I will not stop until I have my money and all costs incurred to get back, paid back to me.</p> <p> </p> <p>This time I hope, falsely, that someone will do something about this case. And on top of it I want a full explanation in detail what happened as well. I also forwarded this to my advocate. We will be waiting to her your comment.</p> <p> </p> <p>Yours sincerely,</p> <p> </p> <p>P. J. Vermeulen</p>