Sent from pillar to post

Item: Standard Bank
Rating: 1
Author: Rendani M

Today is day 8 since some one was assigned to deal with my complaint regarding Standardbank, today He sent me an email saying that credit department told Him that they can not resolve my Issue, He should escalate my issue to Debtreview department. Standard bank Debt review department was sent my updated status by the debt counselor on 22 Octomber 2020 so why have they not updated my credit profile since then?

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Standard Bank's replyOfficial

16 Nov 2020, 16:51

Dear Rendani Malima

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply16 Nov 2020, 16:51

Official