Senior Home Loan consultants incompetant

My home loan application with standard bank is a mess. Kensani Sibanyoni was the Senior Consultant who just disappeared from all email communication with me. She did not bother to respond to any request but keeps on reading my emails. I phoned the call centre to get the pre agreement document from them which they should have already sent to me. I followed up again with the call center to check if an attorney was assigned to handle my transfer agreements. They cannot provide me with proof that they have sent an instruction to the developer's attorney. I experienced one week of frustration between the call centre and their so called consultants. I eventually decided to visit a local branch in Secunda to get help. The branch manager Piet Hoffman showed no concern to even listen. Another week of frustration again. To the branch Manager of Secunda: I quit your bank 8 months ago because of your staffs incompetence and lack of knowledge. You are the same as your staff. Home loans: I wished you never had a call centre.I have app**** for home loans at ABSA and FNB which I am willing to take with a higher interest, just so that I don't have to deal with poor service at standard b