FW
Francois W

1 reviews | Active since Apr 2015

20 Apr 2015, 09:58

Sends Credit & Cheque cards to random branches.

I suspected that my cheque card may have been cloned, so I phoned Standard Bank and asked them to cancel the card and send the new cheque card to Brackenfell.<br> They responded by sending me a new Credit Card to collect at the Milnerton branch. So they not only sent me the wrong card, they also sent it to a different branch than I requested!<br> <br> This happened with Standard Bank on a previous occasion as well. Last time this happened, I went to Brackenfell to collect my card and they told me it's at Tyger Manor branch. When I got to Tyger Manor, they said the card was at Milnerton branch. So I had to drive to 3 different branches and stand in a queue for an hour at each one! I am so tired of Standard Bank sending cards to random different branches that they choose themselves, instead of the branch we discussed with the call centre.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2015, 10:42
Official
Hello 1234Username,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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