LT
Leigh T
1 reviews | Active since Jun 2017
02 Nov 2018, 12:37
sending sensitive info to random cellphone numbers
I have requested cancellation of my bond. I received an email response that you're sending notifications to a number that does not belong to me. A number I did not provide to Standard Bank at any point when I app**** for the bank or when I recently had accounts with you.
I was told that I must go into the branch to have this number removed. Why do I need to do this when in 2017 I app**** for a check account with you I made sure that all information you had on file was correct including my current cellphone number which I've had since 2011.
Can you please remove ********** 419 from your records. I am not going into a branch. Just another reason to no longer do business with you people
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Nov 2018, 14:07 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply02 Nov 2018, 14:07
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
LT
Leigh T's updateReviewer Update
07 Nov 2018, 00:58I'm still waiting for you to get back to me
LT
Leigh T's update07 Nov 2018, 00:58
Reviewer Update
I'm still waiting for you to get back to me
LT
Leigh T's updateReviewer Update
07 Nov 2018, 00:59You can send me a statement for my bond too. Please do not charge me for this you've blocked my access to online banking to check the balance for myself.
LT
Leigh T's update07 Nov 2018, 00:59
Reviewer Update
You can send me a statement for my bond too. Please do not charge me for this you've blocked my access to online banking to check the balance for myself.
Standard Bank's replyOfficial
13 Nov 2018, 10:46Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Nov 2018, 10:46
Official
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***