Selling products not needed

SBSA prestige Banker Nyameka Socamangashe just don't want to downgrade my account. The initial request was sent in July however no changes was made and still being charge for a package I no longer want or is of no benefit to me. This has also been previously escalated to Gorden Bila in August, however nothing was done. This seems to be a bank driven on sales with no regard for clients and there actual needs.