JM
John M

1 reviews | Active since Oct 2019

26 Nov 2019, 15:02

Segregative Finance Review

I have been trying to apply for vehicle finance relentlessy. Their reasons have been unsubstantiated. On my visit to AVIS Randburg, the reason was we need to verify your ID and the process takes 3 weeks. Prior I had gone VW, they said I had bounced debit orders, of which my bank attested that it was their mistake they had incorrectly recorded and reversed. Currently at Imperial Toyota they said I am overwhelmed. With such unclear or compromised decisions I feel racially segregated. Its not an issue of affordability but an issue of skin colour or race. I am disappointed. I wonder what type of rainbow it is without black. Just plain white. Denied Finance with a deposit.... Racial Vehicle Finance

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Replies (2)
Standard Bank
Standard Bank's reply27 Nov 2019, 08:16
Official
Good day John 

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Nov 2019, 15:04
Official
Dear John Mupa

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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