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Bruce B

1 reviews | Active since Feb 2012

24 Apr 2015, 08:18

Security Questions that not even i know offhand

Once again Standard Bank has just proven that they are ***********.<br> Standard Banks new security questions are absolutely ridiculous. They have started asking questions that are either impossible to get right or stuff that you probably wouldn't know.<br> What debit order have you got on your account? Yes my cell phone account, this is fine no problem but then they ask what is the amount coming off the account? Hello, its a cell phone account the amount changes each month?!?<br> Do i have an overdraft facility on my account? yes. What is the amount? How the heck must i know ... i never use it?!?<br> So now because i have answered 2 utterly stupid security questions wrong i have to go into the branch to sort out a problem with standard bank declining transactions on my cheque card but still sending me sms to say the money has gone through on my account.<br> <br> Well done standard bank ... just another reason for me to change banks \keep moving forward"."""

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Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2015, 07:46
Official
Hello Dreamer,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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