Security Questions NONESENSE!!

So, I'm about to lose my job thanks to covid-19 and to make it worse the banks say they are willing to help and listen. But when I call standard bank I can't seem to pass my security questions. They ask stupid things such as - when did you open your account? I don't know!!!! Who walks around knowing every account they opened to date!!! Then they ask me things like, who is your current employer - great I got that fine - and your previous one? I don't know!!!!!???? I can't remember. Oh shampies for you than - you must be a ***** than!!! It was years ago!! Ok then, let me go and get my CV. Do you want to me get my whole life story and sit to wait for you to call. I thought these questions were suppose to protect my account from others not from myself. THIS IS IMPORTANT!!! I DON'T HAVE MONEY TO PAY YOU!!! BUT INSTEAD OF HELPING ME YOU FRUSTRATE ME WITH DUMB SECURITY QUESTIONS!!! ASK ME MY PAYMENTS -HOW MUCH I PAY - NO ONE WILL KNOW THAT!!!! ASK ME MY ID NUMBER WHICH I GAVE TO YOU ANYWAYS!!! F**** MAN!!! HOW AM I SUPPOSE TO WORK SOMETHING OUT WITH YOU WHEN YOU BLOCK MY OWN ACCOUNT FROM ME!!! THIS IS RIDICULOUS!!! YOU SHOULD LEARN FROM FNB - THEY GOT THIS!!! THEY DON'T ASK NONSENSE QUESTIONS THAT KEEP THE OWNER OUT!!! THEY SMARTER THEN YOU GUYS!!!!! HIRE THE RIGHT PEOPLE TO DO A GREAT JOB!! DON'T GET IDIOTS WHO IGNORE PEOPLE. I FOUND MANY PEOPLE MOANING ABOUT THE SAME THING BEING IGNORED!! https://community.standardbank.co.za/t5/General-banking/Security-Questions/td-p/422208 SERIOUSLY!!!