LB
Lourens B
1 reviews | Active since Aug 2019
15 Oct 2020, 18:32
Security questions. How many does it take?
Why all the questions. I phone the bank and ask about an SMS the bank has sent me. On enquiry I am told I will be asked 5 questions for Security Purposes. After 5 questions the lady insists that I still have to answer 5 other questions not related to my account. After 5 questions already?
How many questions does it take to get "security clearance"? Standard bank must declare up front how many questions it needs not lie to the clients.
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Standard Bank's replyOfficial
16 Oct 2020, 05:50Hello Lourens
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply16 Oct 2020, 05:50
Official
Hello Lourens
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***