DS
Diolete S
1 reviews | Active since Mar 2021
19 Apr 2022, 19:10
Security Questions are unreasonable
Your security questions are unreasonable. How long have you had a Standard Bank credit card? Really am I expected to remember the year when I have had my card for years ? How pathetic and now I have to wait 24 hours for another run of questions???? Angry!!! And by the way fix your Debi Check on the App, that’s all I wanted to do
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Apr 2022, 16:26Hi Diolete. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please tell us what issues are you experiencing with our banking app.
Were you able to approve the Debi-Check?
We patiently await your response.
Kind regards.
Standard Bank Help Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please tell us what issues are you experiencing with our banking app.
Were you able to approve the Debi-Check?
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2022, 16:26
Official
Hi Diolete. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please tell us what issues are you experiencing with our banking app.
Were you able to approve the Debi-Check?
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please tell us what issues are you experiencing with our banking app.
Were you able to approve the Debi-Check?
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
DS
Diolete S's updateReviewer Update
20 Apr 2022, 20:23Good day thank you for your response. The Debi Check on the banking app is not working. I wasn’t going to go through a whole interrogation session with your security questions and went and approved the debit order at the ATM. A real inconvenience since your app is still not functional. But I helped myself in the end. Not Standard Bank. I am hoping this will be rectified soon so as to not inconvenience other customers.
DS
Diolete S's update20 Apr 2022, 20:23
Reviewer Update
Good day thank you for your response. The Debi Check on the banking app is not working. I wasn’t going to go through a whole interrogation session with your security questions and went and approved the debit order at the ATM. A real inconvenience since your app is still not functional. But I helped myself in the end. Not Standard Bank. I am hoping this will be rectified soon so as to not inconvenience other customers.
Standard Bank's replyOfficial
21 Apr 2022, 10:40Hi Diolete.
We are pleased to hear that you were able to confirm the debit order.
Please tell us what error message did you get?
I would like to raise this with our team so they have a look into it.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
We are pleased to hear that you were able to confirm the debit order.
Please tell us what error message did you get?
I would like to raise this with our team so they have a look into it.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 10:40
Official
Hi Diolete.
We are pleased to hear that you were able to confirm the debit order.
Please tell us what error message did you get?
I would like to raise this with our team so they have a look into it.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
We are pleased to hear that you were able to confirm the debit order.
Please tell us what error message did you get?
I would like to raise this with our team so they have a look into it.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
DS
Diolete S's updateReviewer Update
21 Apr 2022, 11:37I can’t attach a screenshot but it states “we have experienced a technical error- retry again “
DS
Diolete S's update21 Apr 2022, 11:37
Reviewer Update
I can’t attach a screenshot but it states “we have experienced a technical error- retry again “
Standard Bank's replyOfficial
21 Apr 2022, 13:12Hi Diolete.
Thank you for bringing your concerns to our attention.
We will alert our team and request to have a look into it.
Thank you for posting your comments.
Kind regards. Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
We will alert our team and request to have a look into it.
Thank you for posting your comments.
Kind regards. Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 13:12
Official
Hi Diolete.
Thank you for bringing your concerns to our attention.
We will alert our team and request to have a look into it.
Thank you for posting your comments.
Kind regards. Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
We will alert our team and request to have a look into it.
Thank you for posting your comments.
Kind regards. Standard Bank Help Centre
***