Security Questions a Joke

So frustrated with the incompetence and bad service from Standard Bank. Their security questions are ridiculous and unless someone has ****** my identity for accounts and home loans then it was near impossible for me to be blocked from accessing services I pay for. So not only did I have to sit in a que for an hour and a half this morning to gain access to my internet banking I am now blocked from using it because you won't let me activate the OTP she promised me would be working in two hours from walking out your branch... Round of applause Standard Bank, thank goodness I will not have to deal with you soon enough!