HN
Hentis N
1 reviews | Active since Oct 2018
03 Dec 2021, 10:17
security questions
I recently called the call centre of the bank to enquire abpiut a debit on my account only to find that I must answer seven security questions before they can assist me with my enquiry. I think this is ridiculous because to me it is clear they want to know your whole pedigree before they can help you.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
03 Dec 2021, 11:38Dear Hentis N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's reply03 Dec 2021, 11:38
Official
Dear Hentis N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***