1 reviews | Active since Jun 2012
Security questions
While overseas during December I experienced problems with my Debit card when trying to withdraw cash. I phoned Standard Bank 3 times, each time passing the security test. Upon arriving back in the country, I still have the same problem, being unable to withdraw cash. I phoned the bank again. Only this time, I failed the security questions. How is it possible to fail the questions if I supply the correct answers? They seem to have changed my details quite on their own. The problem now is that since they refuse to assist me via a phone call, I have to get into my car to drive to the bank and sit and wait in a never ending queue.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Johan
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Johan
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,