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Xolelani T

1 reviews | Active since Apr 2023

03 Apr 2023, 19:24

Security Personnel

Standard Bank in Port St John's, I don't know why they are not doing anything about their security personnel who stands by the ATM. Many people are complain about that guy , he is rude to people and does favours of allowing his friends to skip the que while elderly people have been standing for a long time.

You should be ashamed of yourself for allowing such a person to assist us outside . Your Service is BAD BAD BAD BAD

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Replies (3)
Standard Bank
Standard Bank's reply04 Apr 2023, 07:45
Official
Good day Xolelani

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support.

Kind  Regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply13 Apr 2023, 13:25
Official
Hello Xolelani

Our team is trying to reach out to you however your phone is on voicemail.

Please let us know the convenient time we may speak to you.

Your response in this regard will be greatly appreciated.

Kind  Regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply13 Apr 2023, 13:57
Official
Dear Xolelani

We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.

If you feel moved to do so, please update your rating in line with the service you received.

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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