Security issue with my profile

Yesterday i tried to install an app on my phone after i have uninstall it because it kept crushing. Then when i install it , it required me to put the card number and the PIN . However i couldn't remember my PIN for the card. I entered 3 times until the card was locked. I decided to login into my Internet Banking so that i can make payments, i was not able to make payments. I then called the customer services who advised that i must "Link & Secure Profile" which i managed to do complete. But i still can't make payments. I went to the branch today , they reset my PIN , I managed to setup my app on the phone, however i still couldn't make payments from my account. I also did the "Link and Secure Profile" on my app , but still i can't make payments. I was forced to use Cellphone banking to make payments which is something i don't want as i want to make Pay & Clear. I was forced to send money without Pay & Clear option and that money is needed today. The message which i am getting says "There is a possible security issue with your profile. Please try again later, or go to your nearest ATM or Branch to pay a beneficiary" this message comes when i make payment to Standard bank account