Security issue on online banking profile not receiving attention

Security issue on online banking not receiving attention

I am writing this as I am hitting a wall trying to get Standard bank to look at a Security issue I found on my Profile that could be on other clients profiles as well.

I did not intend to place this on hellopeter but I do not know what else to do as every division I speak to at Standard bank seems to try and avoid the issue raised.

Over the weekend I logged into my account and while I did so thought that the url looked strange. As a precaution I then tried to change my password using the functionality the bank provides on the Standard Bank Web site. This did not allow me to change the password and after some attempts I reported the issue using the link provided on the web page, and arrange to go to a branch the first thing on Saturday morning. I went to the branch and again reported the issue as well as showed the person assisting me the issue I am experiencing. The staff member was unable to assist me to resolve the issue. She then phoned the internet banking division to assist. I again tried to change the password while on the line with the internet banking division and was still unable to change the password. This was now already hours after reporting the issue initially. After some back and forth the person assisting me provided me with a work a round method of updating my password that is not obvious. I reported that is unacceptable, how will someone that my experience the same issue know how to change the password if there is any strange activity on their account. The banks reply was that they will report it to the IT department that will look at the issue at some stage, and then hanged up on me. As it seemed my account was OK I left the issue until Monday morning. On Monday I still did not receive any additional feedback from the bank and could still not update my password. I then reported the issue to the Complaints Resolution center and with the assistance of the online banking division again asked me to try and change the password. When I could not they and again only provided the work around. It is now Wednesday from what I can see the issue is still not getting any attention from the bank and they decided that the work around they provided me, but not communicated to other clients, is good enough to close the call and do not replay to any of my followup mail.