Security Generated Questions a Joke.

I call standard bank and they ask me a few security questions, which I don't have a problem with, then they tell me I failed my own security questions, I can't believe it because they are really simple questions, and we try again and I failed again, ( like I do know where I live, where I work etc. Who I shop or dont shop with .) So it feels as though they assuming I am ****. "Oh no mam the system believes you are, call tomorrow to try again. I am thinking is this a joke or what. Standard bank service over the years have fallen drastically, bad levels of satisfaction was my encounters over the phone with call centre consultants, they cannot even speak eloquently and they asking you security questions. Its frustrating, hours spent and lack of assistance in the end, nothing positive achieved. Standard bank is truly the worse bank to deal with right now. I have been customer last 27 years. It saddens me. Time to try Discovery maybe.