Security Gaurds employed to professionally deal with clients in Standard Bank

I’ve been without access to my accounts for 2 weeks. I cannot transfer , withdraw cash, swipe my card, buy airtime nothing. ******** debit orders were going off of my account without my authorization or knowledge thereof. When calling std bank I was told that they cannot reverse the transaction as it was a debit order and can only put through a dispute towards the company who took the money, what for do I then pay an insurance fee on my account each month ? My card was then blocked and all accounts frozen till I could get a new card. Last week Friday ( 6 days) ago I received a message to go and collect my new card from the bank, after waiting for nearly 30 min in a queue inside the bank where approximately 20+ people were ahead of me, half of whom were already asleep in their chairs waiting and the queue hadn’t moved a single person forward. I got up to see why nothing was changing as I needed to get back to work and found only TWO tellers assisting clients. The security then asked me what is wrong and I asked if the manager was around he said yes why do I want to see him so I said I’m here to collect my card as I have had no access to money for 2 weeks and there is only 2 people working, he told me everyone else here also wants a card so sit down. I asked how long it would take becoz it’s supposed to be an easy and efficient process as standard bank always loves to advertise, and asked to see the branch manager again, he arrogantly responded to me “ there is no manager for you so sit down” I walked out of the bank and am changing banks to FNB as we speak. My issue will maybe be sorted out on this platform as I will not set my foot back into a bank that makes security guards deal with paying clients like this and I don’t have 1-2 hours out of my working day to collect a card from the bank which should take 10minutes