1 reviews | Active since Jan 2010
Security concern!! Cellphone linked to other client
I have in the past week been receiving texts to my cellphone regarding an unpaid credit card account ending with ***1920
Knowing the amount of ***** that occurs in this country, I was concerned. I contacted Std Bank who assured me that no such account exists on my name and it might be some type of system problem [call was made to ***on 15/05 at 14h11];
I am still receiving these texts. My cellphone is linked to someone else's account...which is a security concern for me!! This needs to be fixed asap. And besides you are clearly not reaching your intended target. I've tried calling the phone number on the text message ***), but you hold on for too long.
Please remove my cellphone number from any account not in my name. I've had this number for 19 years, so there can't be any confusion there. I'm sure your IT dept can run a simple SQL script to retrieve all accounts linked to my cellphone.
Fix this please!! And make sure that there is no ********** activity on my account
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
