MPM
Ms P M..

1 reviews | Active since Apr 2014

14 Apr 2018, 09:16

Security at risk. Branch Manager mduduzi mazibuko. No acknowledgement from superiors. #Brand Standard bank Disappointing

After logging an in branch complain about mduduzi mazibuko jabulani mall's Branch Manager who had a I don't care apologetic attitude the team only contacted me once and apparently my phone went on voice mail this this day after that only 1 call I was never contacted telephonically again. To me it shows that mduduzi's action is well condoned by the Brand Standard bank as they are careless to just let certain concerns like a clients security be at risk. I guess with such behaviour the brand is willing to loose clients. Look here Standard bank team whether I bring in R100 vs Private clients who bring in R3000 per month I still bring business. Just in case you wondering where my frustration are coming from, I've been with Standard bank from sum 1 account which was b4 I was 18. Given the kind of unapologetic attitude behaviour I'm VERY VERY VERY DISAPPOINTED , ANGRY, DISGUSTED BY mduduzi's attitude. Keep taking ur clients for granted, seems that's what the Standard bank Brand is all about.

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Replies (2)
Standard Bank
Standard Bank's reply15 Apr 2018, 05:35
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply16 Apr 2018, 15:39
Official

Dear Puleng

Thank you once again for your posting.

Kindly be advised that I am dealing with this matter with regards to the previous review that you posted.

Kind regards

Clint Petersen

Complaint Resolution Centre

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