WW
William W
1 reviews | Active since Jun 2016
17 Jun 2021, 15:07
Securities service bad
Recently the standardbank securities mobile app for trading stopped working. I have tried numerous times to contact your contact centre and never get through, it appears your line are not busy but rather not functioning. Using your email is just so bad. Your support sends single line responses and don't bother to contact me to attempt to solve the problem. Also noticed the ticket being resolved but no contact. Very disappointed in your support service
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Replies (2)
Standard Bank's replyOfficial
18 Jun 2021, 01:00 Hello William van Wyk
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply18 Jun 2021, 01:00
Official
Hello William van Wyk
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
WW
William W's updateReviewer Update
21 Jun 2021, 13:39When will I receive feedback.
WW
William W's update21 Jun 2021, 13:39
Reviewer Update
When will I receive feedback.