# secure messages not been dealt with

Over the last 3 months I have had to up my EAP limit and sent secure messages for the bank to raise the limits.<br> Non of these were ever answered. The latest was on Friday last week and up until now no response from the bank.<br> The last time I eventually got hold of the branch manager who assisted (about a week ago) and she said she would look into the problem.<br> Still waiting. SBSA has a problem and are not seeing to be doing anything about it.<br> Why can't the customer change his own EAP limit online with passwords and other protection enabled. I have to now pay my accounts by today with no EAP limit available.