IL
Ian L
1 reviews | Active since May 2009
11 Mar 2015, 10:52
Secure Message give no service.
Every time i go to a branch for a service, i get asked why i don't use the secure message service on internet banking instead of coming into the branch. i have now used it on Friday the 6th March asking for a letter and told i would get a reply withing 24 hours, it is Wednesday the 11th March and i have not heard or seen anything from the bank.
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Replies (1)
Standard Bank's replyOfficial
12 Mar 2015, 15:53Hello sportsmodel,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply12 Mar 2015, 15:53
Official
Hello sportsmodel,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***