Secondary Credit Card Application(Poor Service/No response)

I send an email to Rosemary Van Zyl on 30 March 2021 for an application for secondary credit card for my wife with all the required information. On the 9th of April 2021 I made follow-up via e-mail and resend the same information that was send to her on 30 March 2021. I have not heard anything from her. On 20 April 2021 I made another follow-up via e-mail and there was no response. Today on 22 April 2021 I made another follow-up by calling Prestige call center and was told there is nothing captured on the system regarding the application for secondary credit card. Standardbank, please get your house in order and process my request.