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AB
Alta B

1 reviews | Active since Oct 2018

24 Mar 2020, 12:17

SECOND REQUEST

I have written a review as a ***** case have not yet resolved with no correspondence. Standard bank responded that they will call, to mo avail. To date no call or correspondence received. I am adding another cell no: ***.

0
Replies (4)
Standard Bank
Standard Bank's reply24 Mar 2020, 13:39
Official
Dear Alta

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******
AB
Alta B's update24 Mar 2020, 13:43
Reviewer Update
Good day. I was a staff member of Standardbank for 33 years. Dissapointed at this moment in time, but be assured that once there will be correspondence or contact, my trust in Standardbank will be restored.
Standard Bank
Standard Bank's reply01 Apr 2020, 14:33
Official
Dear Alta

Please note the matter is still being reviewed.

Kind regards  Complaint Resolution Centre******
Standard Bank
Standard Bank's reply02 Apr 2020, 10:17
Official
Dear Alta

Please be informed feedback has been given to you telephonically, therefore this matter has been closed.

Kind regards Complaint Resolution Centre****** (fax)***