SECOND PERSON LINKED TO CHEQUE ACCOUNT

On the 21/12/2015 I received an sms notifying of a transaction that went through my account of R38.97 which I was not aware of as I was at home. I called the ***** department and after investigating was told that a second card was linked to my account and I need to go to a branch the next day to rectify, I went to the branch and was told that everything will be sorted out. On the 24/12/2015 a R1000 was withdrawn from my account, I went to the branch and I was refunded my funds in to my account and was told that the other individual will now be removed from my profile. On the 25/12/2015 a R100 went off my account again, I called the ***** department and spoke to Kutlwano and was told that she will get back to me on the 28/12/2015 as they need to contact a branch. On the 28/12/2015 I did not receive a call. On the 29/12/2015 she did call me to tell me that I need to go to the branch till fill in forms to dispute the amount so it can be refunded to me which I refused to do as Standard Bank created this problem and should rectify. Today the 30/12/2015 another two transactions went off my account for R76.00 and R99.00. I have been trying to contact Kutlwano for 45minutes with no avail.