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IN
Indrani N

1 reviews | Active since Feb 2015

05 Oct 2016, 20:19

Second experience with no response from standard bank

<p>I had went to standard bank about 3 months ago as I was charged for unpaid debit orders .I filed a complaint as money was deposited into my account before these debit orders needed to go through-this was also verified through the messaging service that I receive from standard bank.Standard bank has not contacted me since.My second incident was when my credit card was **********ly used .I called the ***** department and opened up a case,I was told that I would receive feedback within 6 working days.Its certainly no surprise as the time has elapsed with no feedback from standard bank.Is this the service that a financial service provider delivers?Absolutely disappointed with standard bank and I am contemplating changing my bank.</p>

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Replies (4)
Standard Bank
Standard Bank's reply06 Oct 2016, 11:41
Official

Good day Indrani

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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IN
Indrani N's update06 Oct 2016, 11:55
Reviewer Update

Standard bank e-mailed me requesting further information.Am I supposed to guess what they require??

Standard Bank
Standard Bank's reply10 Oct 2016, 09:28
Official

Good day Indrani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

IN
Indrani N's update17 Oct 2016, 16:09
Reviewer Update

Standard bank has not contacted me regarding the ********** transactions on my credit card except for payment.And now I'm told that I need to pay late fees.Absolutely not,I will not pay for standard banks *********** ***** department.