Second Complaint For Standard Bank Maponya

<p>It is with great sadnes that Maponya Mall branch continuosly disrespects me,the Manager Thalani Motala hasn't gotten back to me since the last day I reported my query to her but instead I went to the branch on Saturday to follow up but came across Sphiwe Radebe who's rude ,inefficient and *********** who always talks on behalf on Thalane,not once have I ever been made so stupid I showed her the girl who didn't process my stop order request to be stopped but she didn't bpther calling her so we can discuss the matter but instead she made a ruling out of her own discresion she forcing me to agree that I app**** for the stop order on the 28th of May and was never at the bank on that day I asked her to print me proof and she gave a page which doesn't really state that and yesterday I went to South gate branch were I find helpful and proffessional people from the receptionis to their enquiries consultant they were willing to help and checked as to when I app**** for the stop order but there's no notes on their system thatt proves that so I want Sphiwe Radebe to show me where she got that infrmation and want her and her manager to pull the footage and I'm disappointed in standard bank as a whole that they don't keep such important records.</p> <p>Sphiwe Radebe told me that her manager Thalani said it straight to her face that she won't help me I will be charged the R400 penalt fee regardless so I don't know what kind of service is that coming from management,Maponya Mall Stabndard bank is Keotic and doesn't have good management.</p> <p> </p> <p>Not only I have a proble but even the people who were at the bank were complaining,the enquries staff left us at the bank and it was a shock to everyone not even in retails service consultants leaves customers at the stores and leave them unattended and knock whilst there's long quees,the floor was dirty and there;s no order in that bank and respect for customers.</p> <p> </p> <p>The service I got from South gate was Stellar didn't even understand why the manager(Thalani Motala) sent me to Sandton last Tuesday when she could assist me and then she claims the query is colosed when she's never even bothered calling me so Sphiwe Radebe sarcastically told me that I can take it with when I told her I'm gonna take it with the banks Omburdsman and yes I'm not gonna rest I'm definitely taking it up with them now today.</p> <p>I would like this matter to go a regional manager I was even given an option of filling a complaint form at South that's how much they make you important,Bravo Southgate you're the best your branch has dignity the minute you enter ,the floors are clen and neat and the service is excellent and that's what I call service .</p> <p> </p> <p> </p>