CM
Celeste M

1 reviews | Active since Sept 2015

26 Sept 2015, 14:24

*****ING ME OUT OF THOUSANDS

I have a standard Standard Bank Credit Card. Balance on the card is R30,000.00. This card has been locked in a drawer in the house since Feb 2015, NOT a single transaction has taken place - that is 8 months in total. I went into the bank this morning, apparently because I haven't used the card in 6 months its now been cancelled. If that was the worse part I wouldn't mind. But I drew a statement, after 8 months of paying R900 per month - YES TOTAL OF R7,200.00, I HAVE AN AVAILABLE BALANCE OF R2,527.36. I couldn't believe my f&cking ears. I pulled a statement - again not 1 single transaction has taken place. Apparently charges of R584.08 per month totaling R4,672.64 is okay to charge the Client. Leaving a total of ONLY R315.92 going to the actual card. Charges likes 2 x Service Charge, Cash Finance Charge (What is this I haven't used the f&cking card in 8 months!!!!) and the finance charge - the only charge I agree with. This is SA, if we don't already have enough to worry about - now even the bank is *****ing us over. My advise USE NEDBANK, Best bank really, somebody who contacts you on a regular basis, \statements"that arrive in you email. DO NOT USE STANDARD BANK!!!"""

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Replies (1)
Standard Bank
Standard Bank's reply30 Sept 2015, 15:14
Official
Hello celeste1121,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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