KM
Kato Mhlungu-Nene
1 reviews | Active since Feb 2020
30 Sept 2023, 08:58
Scemmed by SS LegCover
I have been ****med.. Standard bank froze my account but not debit orders. During the investigation I have unauthorized debit orders that are still going through. Was ****med by SS LEGCOVand they cannot give details.. How are the allowing debit orders that are not acceptable by mandate????
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
30 Sept 2023, 09:00Good Day Kato
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Sept 2023, 09:00
Official
Good Day Kato
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
12 Oct 2023, 10:33Still no communication.. Till to date
I have been following everyday..
@standard bank I understand the high volume you receive everyday.. Can a query take up to four weeks?
I have been following everyday..
@standard bank I understand the high volume you receive everyday.. Can a query take up to four weeks?
KM
Kato Mhlungu-Nene's update12 Oct 2023, 10:33
Reviewer Update
Still no communication.. Till to date
I have been following everyday..
@standard bank I understand the high volume you receive everyday.. Can a query take up to four weeks?
I have been following everyday..
@standard bank I understand the high volume you receive everyday.. Can a query take up to four weeks?
Standard Bank's replyOfficial
12 Oct 2023, 10:42Good Day Kato
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2023, 10:42
Official
Good Day Kato
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
12 Oct 2023, 11:25Hi Standard bank
I have not received any email from you
The email I have received was sent to the wrong email address.. Instead of following the mail train. After following up countless times with you and the mail was sent but not the final decision.
I took the query with the third party and they needed information from you but no one bothered to respond to them.. Every single dayi am doing a follow up on I would to know if Standard bank really care about people's mental health
I have not received any email from you
The email I have received was sent to the wrong email address.. Instead of following the mail train. After following up countless times with you and the mail was sent but not the final decision.
I took the query with the third party and they needed information from you but no one bothered to respond to them.. Every single dayi am doing a follow up on I would to know if Standard bank really care about people's mental health
KM
Kato Mhlungu-Nene's update12 Oct 2023, 11:25
Reviewer Update
Hi Standard bank
I have not received any email from you
The email I have received was sent to the wrong email address.. Instead of following the mail train. After following up countless times with you and the mail was sent but not the final decision.
I took the query with the third party and they needed information from you but no one bothered to respond to them.. Every single dayi am doing a follow up on I would to know if Standard bank really care about people's mental health
I have not received any email from you
The email I have received was sent to the wrong email address.. Instead of following the mail train. After following up countless times with you and the mail was sent but not the final decision.
I took the query with the third party and they needed information from you but no one bothered to respond to them.. Every single dayi am doing a follow up on I would to know if Standard bank really care about people's mental health
Standard Bank's replyOfficial
12 Oct 2023, 11:32Good Day Kato
We hope all is welll.
A consultant has been assigned to your query and will be in touch soon.
Kind Regards
Standard Bank Hello Peter Team
***
We hope all is welll.
A consultant has been assigned to your query and will be in touch soon.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2023, 11:32
Official
Good Day Kato
We hope all is welll.
A consultant has been assigned to your query and will be in touch soon.
Kind Regards
Standard Bank Hello Peter Team
***
We hope all is welll.
A consultant has been assigned to your query and will be in touch soon.
Kind Regards
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
13 Oct 2023, 15:58Just to give update no one has called me still have emailed *** even no feedback
For 15 years of service standard bank will kiss my account and no more.. All my life time was base on you.. From savings to life cover. From transaction to investments..
For 15 years of service standard bank will kiss my account and no more.. All my life time was base on you.. From savings to life cover. From transaction to investments..
KM
Kato Mhlungu-Nene's update13 Oct 2023, 15:58
Reviewer Update
Just to give update no one has called me still have emailed *** even no feedback
For 15 years of service standard bank will kiss my account and no more.. All my life time was base on you.. From savings to life cover. From transaction to investments..
For 15 years of service standard bank will kiss my account and no more.. All my life time was base on you.. From savings to life cover. From transaction to investments..
Standard Bank's replyOfficial
13 Oct 2023, 16:06Dear Kato
We appreciate you making us aware of this. We want to make sure that your issue is taken care of right away.
We have requested for an urgent update to be provided.
Our team will reach out.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this. We want to make sure that your issue is taken care of right away.
We have requested for an urgent update to be provided.
Our team will reach out.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2023, 16:06
Official
Dear Kato
We appreciate you making us aware of this. We want to make sure that your issue is taken care of right away.
We have requested for an urgent update to be provided.
Our team will reach out.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this. We want to make sure that your issue is taken care of right away.
We have requested for an urgent update to be provided.
Our team will reach out.
Kind Regards
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
07 Aug 2024, 12:44After months of being ****medmy account is still not closed with you and I owe you 20k from bank charges I do not know.
Will I ever win with you though
Will I ever win with you though
KM
Kato Mhlungu-Nene's update07 Aug 2024, 12:44
Reviewer Update
After months of being ****medmy account is still not closed with you and I owe you 20k from bank charges I do not know.
Will I ever win with you though
Will I ever win with you though
KM
Kato Mhlungu-Nene's updateReviewer Update
08 Aug 2024, 10:46Hi Standard bank
Any feedback on this. Please action
Any feedback on this. Please action
KM
Kato Mhlungu-Nene's update08 Aug 2024, 10:46
Reviewer Update
Hi Standard bank
Any feedback on this. Please action
Any feedback on this. Please action
KM
Kato Mhlungu-Nene's updateReviewer Update
14 Aug 2024, 07:50Hi Standard bank.
Please advise on this matter.. No one has contacted me
Please action
Please advise on this matter.. No one has contacted me
Please action
KM
Kato Mhlungu-Nene's update14 Aug 2024, 07:50
Reviewer Update
Hi Standard bank.
Please advise on this matter.. No one has contacted me
Please action
Please advise on this matter.. No one has contacted me
Please action
Standard Bank's replyOfficial
15 Aug 2024, 11:38Dear Kato
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2024, 11:38
Official
Dear Kato
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
15 Aug 2024, 15:17Please and thank you.. This is rather urgent please
KM
Kato Mhlungu-Nene's update15 Aug 2024, 15:17
Reviewer Update
Please and thank you.. This is rather urgent please
Standard Bank's replyOfficial
18 Aug 2024, 09:22Our team will reach to you.
Standard Bank's reply18 Aug 2024, 09:22
Official
Our team will reach to you.
KM
Kato Mhlungu-Nene's updateReviewer Update
09 Sept 2024, 11:35No team reaced to me even today. Is this worthy it though
KM
Kato Mhlungu-Nene's update09 Sept 2024, 11:35
Reviewer Update
No team reaced to me even today. Is this worthy it though
Standard Bank's replyOfficial
10 Sept 2024, 10:47Dear Kato
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 10:47
Official
Dear Kato
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
KM
Kato Mhlungu-Nene's updateReviewer Update
27 Sept 2024, 18:26I was expecting a call from the team on the 27th which is today.. No one seemed to contact me regarding the matter of closing books with you today mark a year without you but no matter has been resolved
KM
Kato Mhlungu-Nene's update27 Sept 2024, 18:26
Reviewer Update
I was expecting a call from the team on the 27th which is today.. No one seemed to contact me regarding the matter of closing books with you today mark a year without you but no matter has been resolved