****S ARTISTS GETTING BETTER, ATM SECURITY GETTING WORSE!!!!!!!!!!!!!!!!!!

On the 27 January 2018 I had went to the atm ( standard bank atm at howick pick n pay branch Fairways on Main, 21 Main Rd at around 10:05) when I had inserted my cheque card into the atm , the atm had swolled , the atm had went blank after a few minutes the atm had come on but to the normal screen. My card had not come out of the atm. Immediately I had contacted the bank and informed them that the card had been swolled and to block my card. I had looked around to check if my card could have come out but there was nothing. I had decided to go home as I knew my card is blocked and nothing had come out.

Between 10:03 and 10:44 there was withdrawals ( R10000.00 in total ) from my account that I had just blocked ? I received smses 45 minutes later I was concerned and immediately contacted the ***** division to tell them what has happen. They had opened a case and told me it would take 6 working days

I had explained that this is my salary and I need my money as my account was cleaned, I had debit orders for my car etc. They couldn’t say much and just advised that they will open a case

I had also went to the police station and got an affidavit . on Monday when I had returned back to Durban I went to the Westville branch to submit my affidavit to send to the ***** division. I had asked the guy to show me the transactions for those ********** debit orders when he showed I noticed a reference “Nedhoc” so I asked him what does that mean, he had advised that it’s a Nedbank atm , I had a look at the sms and notice a street name . I had went back to work and google the street name it picked a store called boxer in Howick . I called up my mum and asked her please go and check if there is a Nedbank atm , she shortly confirmed yes. I called the ***** division and told them please go and check the footage and you will see that this is not me taking out the money “ they had simply rep**** its not a ******** case but a ***** case and they don’t check the footage , I was amazed . as this was vital information for my case . that I was in one point and the money was withdrawn from another atm

6 working days has passed and they haven’t called me , I had called them yet they promised they will contact me

06/02/2018

They gentleman by the name of Lloyd has advised First that they only pay R 9000 for ***** cases since my was R 10000.00 they had to get manager to approve this amount asked if I could wait, when he had come back to the phone he had advised that my claim has been denied. I had asked why ? he rep**** because they used the original card ??? , but how was that possible , there were no rep**** all he could advise that the case needs to be reviewed and they will get back to me in 2 days

I have the following questions

How did they get my card if the atm had swolled my card ? How did they get the pin code for my card ? My account has R 5000.00 daily limit how did they take out all ? Why are they not checking the footage ? Over these 6 days they don’t phone for any information but they deny my claim? Also when I called to stop my card why wasn’t I advised that money had come out my account ? Why did it take so long for the smses to come on my phone it took 45 minutes shouldn’t it be immediate

My money was with standard bank, I has just got paid , I am the bread winner in my house and standard bank just behaves like I am another number ?

Please I really need my money , how will I live until the next paycheck