TM
Thabo M

1 reviews | Active since Dec 2017

11 Jan 2018, 06:04

******** using Standard Bank Ucount to de***** members

I was de*****ed by someone who purported to cal from Standard Bank Ucount call centre on 10/1/2018. The well spoken caller explined that I have accummulated a huge number of points that shold be transferred to my credit card or current account number. I was very scptical about this when she asked me to confirm and read out my card numbers in order to do the transaction. My suspision was heightened when she asked for CVV codes. She assured me that I will receive the bank SMS with a 5 digit pin number to authenticate the transaction. I duly received theSMS which was assuring at that time. I had to relay this pin number to her immediately during the same call. After concliding the call I immediately went to check if the my points were converted into cash in my bank account. Lo and behold the opposite had happened. A huge amount was transferrd out of my accounts and paid into WWW. EASYPAY. This can only happen as a result of security bridges and people working inside the Ucount rewards scheme

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Replies (2)
Standard Bank
Standard Bank's reply11 Jan 2018, 06:58
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jan 2018, 09:19
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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